Last updated July 2026
If your order is wrong, missing, or never delivered, contact support within 24 hours and we will work with the vendor to make it right. Refunds for confirmed issues are issued back to your original payment method via Shopify.
Orders can be cancelled free of charge before a vendor accepts them. Once a vendor has accepted and begun preparing your order, cancellation may not be possible.
For food quality or safety concerns, report the issue with details through the in-app support tickets. We take food safety seriously and will follow up with the vendor.
Open a support ticket from your profile, choose "Order Issue," and include your order number. Most refund requests are reviewed within 2 business days.
Questions? Reach the Curbsides team through the in-app support tickets in your profile.